Frequently Asked Questions
You’ve got questions… We’ve got answers
Booking My Safari
When should I book my safari?
This will depend on when you plan to take your safari. If you would like to safari during the high season (June – September, December – March), we recommend booking at least 8-12 months in advance, in order to ensure that your preferred accommodation will be available.
We can always book your safari on short notice, but it may be subject to room availability at the various locations.
What accommodations are available?
All over Tanzania, you will find a variety of accommodations. Whether you prefer to rough it in a safari camp or enjoy the comfort and luxuries of a 5 star lodge, you will find all kinds of experiences here. If you want something specific, reach out to us with an email and we’ll give you all the options and price ranges.
Why do some safaris have two prices?
You’ll notice this on some (not all) of our pages. When you see it, this is because much of the safari prices depend on the season. We have four seasons here in Tanzania — summer, long rainy season, winter, and the short rainy season. The prices depend on the popularity of the season and the availability of certain safari experiences (i.e., the great Wildebeest migration can only be seen during certain months, so prices are higher during that time).
But we should mention that even if you decide to plan your safari during the low season, there is still plenty for you to see and experience — minus the crowds!
Payment & Cancellation
How do I pay for my safari?
At the moment, due the prevalence of fraudulent credit card activity, we only take payment through bank transfers. Once you decide on your desired safari or vacation package, we will send you all the details to make the transfer as simple and easy as possible.
What is your cancellation policy?
Within 120 days of your safari... We will return 75% of your total package price.
Within 90 days of your safari... We will return 50% of your total package price.
Within 45 days of your safari... We will return 25% of your total package price
If you cancel with 30 days or less before your safari... You forfeit the entire package price.
Flights & Visa
Do you book air travel?
Unfortunately, we do not book international travel.
If you choose a package that includes locations throughout Tanzania, we will arrange for your domestic air travel (i.e., from Arusha to Dar es Salaam).
Will you pick us up at the airport?
Airport transfers are available from Kilimanjaro, Arusha, or Dar es Salaam airports, depending on the package you choose.
You are free to arrange your own transportation from the airport and arrange for us to pick you up on the day of your safari or tour.
What if my flight is delayed?
If we are required to change your accommodations, transfers, and/or domestic flights within Tanzania, your party will be responsible for all expenses incurred as a result.
We will not be able to obtain refunds for any unused accommodations or travel arrangements as a result of the delay.
Do I need a visa to visit Tanzania?
Tourist visas are available at the international airports. When you arrive, you will fill out an entry form and need to pay the visa fee. Make sure that you have at least two blank pages in your passport and that your passport will not expire within 6 months of your trip.
Visa fees are as follows:
U.S. Citizens: $100
Non-U.S. Citizens: $50
**Note: These prices are subject to change and depend entirely on the Tanzanian government visa policies.
Everything You Need to Know
Travel & Safety
Is Tanzania safe?
Tanzania has been free from civil conflict for over 60 years. It is a peaceful country with a beautiful people and history.
According to the U.S. travel advisory website, Tanzania is rated as a 2, which is the same as many European countries.
That being said, we do recommend that visitors take the same common sense precautions as they would when visiting any other foreign country.
- Use safes that are provided in your hotel room.
- Do not wear expensive jewelry and watches.
- When shopping, keep a limited amount of cash on you, in a zippered pocker or shoulder bag that is easily accessible.
- Be discreet and cuatious when handling your money in markets or in the open.
- Do not walk around Arusha, Dar es Salaam, or Zanzibar at night by yourself. Use taxis, even when traveling a short distance.
Should I purchase travel insurance?
Since safaris are a major investment, we do recommend travel insurance. Your policy should include: trip cancellation, delay or interruption, lost or delayed baggage, emergency accident, illness, or evacuation, and 24-hour medical assistance.
Do I need vaccines?
We recommend that you discuss all your travel plans with your doctor or a local travel clinic in your area to get the most up-to-date information on what vaccines are recommended for your visit to Tanzania. Much will depend on exactly where you’re planning to go.
Be aware that if you plan to visit Tanzania after
**If you plan to visit Tanzania after visiting another country where yellow fever is present (such as Kenya, Uganda, Rwanda, or Ethipia), the Tanzanian government requires you to show proof that you’ve had the yellow fever vaccine. This will be a yellow card that you should carry with your passport at all times.
What to Wear & Pack
What kind of clothes should I wear on safari?
We generally recommend clothes that are casual, comfortable, and easy to wash. Pack as lightly as possible. Most lodges and camps will offer laundry services for a small fee.
Temperatures can vary between night and day, so bring layers that are easy to take off during the sweltering days and put on during the cool nights.
Here is a general packing guide:
- T-shirts and tank tops
- Long-sleeved. lightweight shirts
- Light-weight, long pants or convertible pants.
- Fleece pullover or jacket
- A swimsuit
- Comfortable walking shoes
- Sandals or flip flops
- Wide-brimmed hat
- Bandana (for the dust)
Special Note for Zanzibar: Please dress modestly when visiting the island of Zanzibar, anywhere outside of the beach resorts. Women should not wear tank tops, revealing shirts, or any revealing shorts (capris or knee-length shorts are recommended).